Ashwood House Limited (Leyton)

People's risk assessments were completed, which guided staff on how to keep them safe from avoidable harm. The service had systems to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection and the home was clean and tidy.

People's needs assessments were completed prior to people moving to Ashwood House. People received support from staff who had the knowledge and skills to meet their individual support needs. Staff were supported to complete an induction programme when they first started at the service. Staff received regular training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were treated with kindness and respect and that staff encouraged them to be as independent as possible and learn new skills. People felt they were supported to express their choice in areas such as how they wanted to be supported. Care documents were written to reflect people's individual needs and were regularly reviewed. The provider had a policy and procedure for addressing concerns or complaints.

We found the home to be clean and tidy, and well maintained to meet people physical needs. The provider ensured that there were systems in place for learning from accidents and incidents took place to prevent recurrence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk