Charlesworth Rest Home

People's experience of using this service: People told us they felt safe living at Charlesworth Rest Home. The staff demonstrated a good understanding of how to meet people's individual needs. People's outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.

People were supported to maintain contact with those important to them including friends, family and their community. Staff understood the importance of these contacts for people's health and well-being. Staff knew people well and what made them individuals.

The management of the service were respected. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work and flexibility.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.

The service met the characteristics of good in all areas; more information is in the full report.

Rating at the last inspection: At the last comprehensive inspection, the service was rated good overall with requires improvement in Well- Led (30 November 2016). We undertook a focussed inspection on 3 May 2018 of the Well-Led domain and found that improvements had been made and it received a rating of good.