Brighton & Hove City Council - 83 Beaconsfield Villas

Staffing levels had improved. Staff were recruited in line with legislation and the provider's policy. Staff delivered care and support in a safe and clean environment. People's medicines were managed in line with best practice guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff to pursue their interests and to have a fulfilling and meaningful everyday life.

Right Care People were now supported in a person-centred way as per their needs and wishes. People received kind and compassionate care from staff who knew them well. People's independence was promoted. Staff understood how to protect people from poor care and abuse. Staff training had been a priority and there were enough appropriately skilled staff to meet people's needs.

People could communicate with staff freely because staff supported them consistently and understood their individual communication needs. People's care, treatment and support plans were being updated and reflected their range of needs. People received care focused on their quality of life.

Right Culture

There was a calm and friendly atmosphere at the service. The new management team had created an open and transparent culture where relatives and staff felt comfortable and confident to share concerns and ideas for improvements. Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them were involved in planning their care.