Shenehom Housing Association
Care home, Richmond upon Thames, 13 beds
Good
Rated on
Rating from the Care Quality Commission.
Shenehom Housing Association: inspection record
Rated Good in May 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, 2018 and May 2022.
It has been rated Good at every inspection since 2015. The latest rating was published about 4 years ago.
How it compares locally
- One of 34 Good care homes in Richmond upon Thames, out of 37 with a rating.
- About the middle for size in Richmond upon Thames.
About the service
From the Care Quality Commission's inspection report published 25 May 2022. Quoted under the Open Government Licence.
Shenehom Housing Association is a residential care home providing personal care for up to 13 people in one adapted building. The service provides support to those with a mental health diagnosis. At the time of our inspection there were 11 people using the service.
What inspectors found
The management team were well thought of amongst staff, people and relatives. Quality assurance systems were in place to support oversight of the running of the home. However, we have made a recommendation that management ensure audits are addressed in more detail. The provider worked with a range of professionals to meet people's presenting needs.
People felt safe living at the home and felt that staff treated them well. Risk management was clear in enabling staff to support people as safely as possible. Infection control processes were followed in line with government guidance. Medicines were managed safely
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Some staff training required updating, the service had a plan in place to ensure staff received refresher sessions. Staff were supported through regular supervision and appraisal. People were supported to eat and drink, as well as access healthcare professionals.
People felt well cared for, and that staff respected them. People were supported to be as independent as they could be. Where people had any religious or cultural needs these were accommodated, as well as the service celebrating a range of diverse events.
Care plans were clear and specific in guiding staff as to how they needed to meet people's individual needs. People were encouraged to engage in activities that felt personalised to them across the home and in the community. Complaints processes were clear and managed appropriately.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 31-32 Ranelagh Avenue, Barnes, London, SW13 0BN |
|---|---|
| Phone | 020 8876 2199 |
| Website | www.shenehom.org.uk |
| Registered manager | Gary Howells |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 25 May 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Shenehom Housing Association Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP025127 (opens Companies House) |
Nearest alternatives
- G Elysium Care Partnerships Limited - 185 Arabella Drive Care home, 0.6 miles awayGood
- G Lyle House Care home, 0.6 miles awayGood
- G Viera Gray House Care home, 0.6 miles awayGood
- RI Alexander House Care home, 1.1 miles awayRequires improvement
- G St Mary's Convent and Nursing Home Care home with nursing, 1.1 miles awayGood
Getting help from London Borough of Richmond upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Richmond upon Thames
- Ask for a care needs assessment
- Phone: 020 8891 7971, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Richmond upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Shenehom Housing Association provide nursing care?
- No. The Care Quality Commission lists Shenehom Housing Association as a care home without nursing.
- How many beds does Shenehom Housing Association have?
- The Care Quality Commission's register lists 13 beds at Shenehom Housing Association.
- When was Shenehom Housing Association last inspected?
- The Care Quality Commission's latest rating for Shenehom Housing Association was published on 25 May 2022.
- Who runs Shenehom Housing Association?
- Shenehom Housing Association is run by Shenehom Housing Association Limited.
- What is Shenehom Housing Association's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 25 May 2022.