St Mary's Convent and Nursing Home
Care home with nursing, Hounslow, 60 beds
Good
Rated on
Rating from the Care Quality Commission.
St Mary's Convent and Nursing Home: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017, 2020 and March 2026.
It has been rated Good at every inspection since 2015. The latest rating was published 7 months ago.
How it compares locally
- One of 22 Good care homes in Hounslow, out of 28 with a rating.
- Larger than 8 in 10 care homes in Hounslow.
What inspectors found
From the Care Quality Commission's assessment published 4 March 2026 (assessment visit 3 November 2025). Quoted under the Open Government Licence.
Date of the assessment: 19 November 2025 to 5 December 2025.
St Mary's Convent and Nursing Home is a ‘care home’ with nursing. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises, and the care provided, and both were looked at during this assessment. The service was registered for up to 60 older people. At the time of our assessment, 51 people were living at the service. The home provided support for people from the Anglican faith community as well as people from other faith groups or no faith. The reason for this assessment was the length of time since the last assessment. The last rating for the service was good. At this assessment, the rating remains good.
Read the full summary
The provider had a process for investigating incidents, accidents and complaints and actions for improvements were identified and shared with staff. People’s needs were assessed with care plans and risk assessments developed to provide staff with detailed guidance. Medicines were administered safely and as prescribed. There were enough staff to meet people’s support needs and staff completed a range of training including specific courses to meet people’s support requirements. Staff felt supported by senior management and had regular team and supervision meetings. People’s risks were identified and risk management plans developed to provide staff with guidance on appropriate support. The provider had a robust recruitment process. The provider carried out regular checks to ensure the environment of the home was safe and well maintained. The provider completed a range of quality assurance checks to monitor the care provided. External professionals and organisations worked in partnership with the provider to ensure people had they support they wanted and needed.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Outstanding
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | Burlington Lane, Chiswick, London, W4 2QE |
|---|---|
| Phone | 020 8994 4641 |
| Website | www.stmaryscnh.org.uk |
| Registered manager | Melissa Layton |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 10 September 2020 (opens the Care Quality Commission website) Latest assessment published 4 March 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | St Mary's Convent and Nursing Home (Chiswick) |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03959483 (opens Companies House) |
| Charity number | 1080751 |
Nearest alternatives
- G Viera Gray House Care home, 0.6 miles awayGood
- G Clifton Gardens Resource Centre Care home, 0.7 miles awayGood
- O Rivercourt Project Short Breaks Care home, 0.8 miles awayOutstanding
- RI The Chiswick Nursing Centre Care home with nursing, 0.8 miles awayRequires improvement
- G Shenehom Housing Association Care home, 1.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does St Mary's Convent and Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists St Mary's Convent and Nursing Home as a care home with nursing.
- How many beds does St Mary's Convent and Nursing Home have?
- The Care Quality Commission's register lists 60 beds at St Mary's Convent and Nursing Home.
- When was St Mary's Convent and Nursing Home last inspected?
- The Care Quality Commission's latest rating for St Mary's Convent and Nursing Home was published on 4 March 2026.
- Who runs St Mary's Convent and Nursing Home?
- St Mary's Convent and Nursing Home is run by St Mary's Convent and Nursing Home (Chiswick).
- What is St Mary's Convent and Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 March 2026.