Clifton Gardens Resource Centre
Care home, Hounslow, 43 beds
Good
Rated on
Rating from the Care Quality Commission.
Clifton Gardens Resource Centre: inspection record
Rated Good in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. Rated Inadequate in 2015, then Requires improvement in 2016 and 2017, then Good in 2018 and July 2025.
The latest rating was published 15 months ago.
How it compares locally
- One of 22 Good care homes in Hounslow, out of 28 with a rating.
- Larger than 7 in 10 care homes in Hounslow.
What inspectors found
From the Care Quality Commission's assessment published 29 July 2025 (assessment visit 2 June 2025). Quoted under the Open Government Licence.
Clifton Gardens Resource Centre is a ‘care home’ without nursing for up to 43 older people. At the time of our assessment 37 people were living at the service.
The assessment included 2 unannounced site visits to the service on the 15 and 24 July 2025.
Read the full summary
The last rating for the service was requires improvement (published 12 May 2024). At this time, we identified breaches of 5 legal regulations relating to person-centred care, safe care and treatment, premises and equipment, good governance and staffing. We issued a warning notice telling the registered provider to make the required improvements.
At this assessment, we found improvements had been made in all areas and the provider is no longer breaching any legal regulations. The new rating for this service is good.
Risks to people’s safety and wellbeing were assessed and planned for. People lived in a safe, clean, and well-maintained environment. There were procedures for investigating and learning from things that went wrong, including accidents, incidents and safeguarding alerts. Staff supported people to take their medicines safely.
The provider employed enough staff to meet people’s needs. Staff felt well supported and had the training and information they needed to care for people.
The provider assessed and planned for people’s needs and choices. People received person-centred care and were able to contribute to reviews of their care. Staff worked with other professionals to make sure people’s healthcare needs were met.
Staff were kind and respectful. People had good relationships with them. People took part in a range of activities which reflected their interests. People’s religious and cultural needs were met. The provider had systems to listen to and involve people in decisions about their care and the service.
There were effective systems for monitoring and improving the quality of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
During our last assessment we identified breaches of legal regulations relating to safe care and treatment, premises and equipment and staffing. At this assessment, we found improvements had been made and the provider was no longer breaching these regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
During our last assessment we identified breaches of a legal regulation relating to person-centre care. At this assessment, we found improvements had been made and the provider was no longer breaching this regulation.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
During our last assessment we identified breaches of a legal regulation relating to good governance. At this assessment, we found improvements had been made and the provider was no longer breaching this regulation.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 59 Clifton Gardens, London, W4 5TZ |
|---|---|
| Phone | 020 8583 5540 |
| Registered manager | Ashvindra Permalloo |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 9 inspection reports, latest 2 February 2022 (opens the Care Quality Commission website) Latest assessment published 29 July 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Borough of Hounslow |
|---|---|
| Ownership type | Organisation |
London Borough of Hounslow runs 3 services in London. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by London Borough of Hounslow
- G London Borough of Hounslow Home Care Home care, HounslowGood
- RI Sandbanks Resource Centre Care home, HounslowRequires improvement
Nearest alternatives
- G St Mary's Convent and Nursing Home Care home with nursing, 0.7 miles awayGood
- RI The Chiswick Nursing Centre Care home with nursing, 0.8 miles awayRequires improvement
- G Sycamore Lodge Care home with nursing, 1 mile awayGood
- O Rivercourt Project Short Breaks Care home, 1.1 miles awayOutstanding
- G Acton Care Centre Care home with nursing, 1.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Clifton Gardens Resource Centre provide nursing care?
- No. The Care Quality Commission lists Clifton Gardens Resource Centre as a care home without nursing.
- How many beds does Clifton Gardens Resource Centre have?
- The Care Quality Commission's register lists 43 beds at Clifton Gardens Resource Centre.
- When was Clifton Gardens Resource Centre last inspected?
- The Care Quality Commission's latest rating for Clifton Gardens Resource Centre was published on 29 July 2025.
- Who runs Clifton Gardens Resource Centre?
- Clifton Gardens Resource Centre is run by London Borough of Hounslow. It runs 3 services in London.
- What is Clifton Gardens Resource Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 July 2025.