London Borough of Hounslow Home Care
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
London Borough of Hounslow Home Care: inspection record
Rated Good in November 2022, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, then Requires improvement in 2020, then Good in November 2022.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 4 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 18 November 2022. Quoted under the Open Government Licence.
London Borough of Hounslow Home Care is known by people who use, work with and work for the service as the Community Recovery Service Plus (CRS plus). The service is registered to provide personal care and reablement support for a six-week period to people living in their own homes within London Borough of Hounslow. The service is designed to provide people with support to regain independence and skills. The service is part of an integrated team working directly with the local health authority, although the registered provider is the London Borough of Hounslow.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The number of people using the service fluctuated due to the nature of the services being offered.
What inspectors found
People were happy with the care they received. They were pleased with the support they had received to recover and regain independence.
Staff were happy working for the service. They felt well supported and had the training and information they needed to care for people safely.
Read the full summary
Risks to people's safety were assessed, monitored and planned for. The staff worked closely with a team of therapists who were part of the recovery team. This meant that risks were constantly reassessed throughout the service and people received the right support when they needed it.
The service did not usually provide support for people to take their medicines and encouraged people to be independent. Where support was offered, this was done safely and systems to oversee this made sure people received their medicines safely and as prescribed.
There were enough staff to care for people and visits took place on time. There were checks on staff suitability, skills and knowledge.
There were systems to record, monitor and learn from complaints, accidents and incidents.
There were effective systems to monitor and improve quality at the service. People using the service and staff found the management team approachable and had the information they needed. People's views and those of staff were sought and acted on.
The service worked in partnership with other professionals to help make sure people's needs were met and they received joined up care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Heart of Hounslow Centre for Health, 92 Bath Road, Room 3E, Third Floor, Hounslow, TW3 3EL |
|---|---|
| Neighbourhood | Hounslow town, Hounslow |
| Phone | 020 3771 6210 |
| Website | www.hounslow.gov.uk |
| Registered manager | Carole Ore |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 18 November 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | London Borough of Hounslow |
|---|---|
| Ownership type | Organisation |
London Borough of Hounslow runs 3 services in London. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by London Borough of Hounslow
- G Clifton Gardens Resource Centre Care home, HounslowGood
- RI Sandbanks Resource Centre Care home, HounslowRequires improvement
Nearest alternatives
- G Citywide Care Agency Ltd Home care, 0.1 miles awayGood
- G Fawaz Homecare Home care, 0.1 miles awayGood
- G Pharma Homecare LTD Home care, 0.1 miles awayGood
- G Staffing Connect Home care, 0.2 miles awayGood
- G Excelcare Agency Ltd Home care, 0.4 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does London Borough of Hounslow Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for London Borough of Hounslow Home Care.
- When was London Borough of Hounslow Home Care last inspected?
- The Care Quality Commission's latest rating for London Borough of Hounslow Home Care was published on 18 November 2022.
- Who runs London Borough of Hounslow Home Care?
- London Borough of Hounslow Home Care is run by London Borough of Hounslow. It runs 3 services in London.
- What is London Borough of Hounslow Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 November 2022.