Excelcare Agency Ltd
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Excelcare Agency Ltd: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in April 2026.
The latest rating was published 6 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 22 April 2026 (assessment visit 25 March 2026). Quoted under the Open Government Licence.
Date of assessment: 20 to 21 April 2026.
Excelcare Agency Ltd is a care agency providing personal care and support to people living in their own homes.
Read the full summary
The service was registered with CQC on 13 May 2022, and this is the first assessment. Following this assessment, we have rated the service good.
People received safe care and treatment. The provider assessed risks to their safety and planned for these. People received their medicines in a safe way and as prescribed. The provider supported people to live in safe and clean environments.
There were enough suitable staff. People were supported by familiar care workers who arrived on time. Staff were appropriately trained and understood people’s needs. Staff were well treated and felt supported.
The provider assessed people’s needs and choices. They helped to plan care which reflected these needs. Staff monitored people’s health and wellbeing. People consented to their care. They made decisions about how they wanted to be cared for.
Staff treated people with kindness and respect. People were supported to be independent when they wanted this, and it was safe for them.
People received person-centred care which reflected their needs. They had copies of their care plans which had been translated into other languages when needed. The provider gave people a range of guidance about the service. The provider regularly contacted people for feedback and to ask for their views.
There were effective systems for monitoring the service and making improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 2nd Floor, Unit 5, Red Lion Court, Alexandra Road, Hounslow, TW3 1JS |
|---|---|
| Neighbourhood | Hounslow town, Hounslow |
| Phone | 07887 883211 |
| Registered manager | Abdulkarim Yussuf |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Excelcare Agency Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 13481295 (opens Companies House) |
Nearest alternatives
- G Goldcrest Healthcare Service (London) Home care, less than 0.1 miles awayGood
- G Humble Healthcare Limited Home care, less than 0.1 miles awayGood
- G Staffing Connect Home care, 0.1 miles awayGood
- G Fawaz Homecare Home care, 0.3 miles awayGood
- G Pharma Homecare LTD Home care, 0.3 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Excelcare Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Excelcare Agency Ltd.
- When was Excelcare Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Excelcare Agency Ltd was published on 22 April 2026.
- Who runs Excelcare Agency Ltd?
- Excelcare Agency Ltd is run by Excelcare Agency Ltd.
- What is Excelcare Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 April 2026.