Goldcrest Healthcare Service (London)

Goldcrest Healthcare Services Limited is a domiciliary care service providing personal care and support for people in their own homes. At the time of the inspection the service provided support for 15 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider had made improvement to the assessment and management of risks to ensure staff were provided with appropriate guidance to reduce possible risks when providing support. The provider had also made changes to their quality assurance systems which enabled them to monitor the care provided and make changes when identified to improve the service.

There was a robust recruitment procedure which meant the provider could ensure new staff had the appropriate skills and knowledge for their role. People received their medicines as prescribed and in a safe manner. When an incident and accident occurred it was recorded and any lessons which could be learned were identified to reduce possible further risk. Staff completed infection control training.