Fawaz Homecare

What inspectors found

From the Care Quality Commission's assessment published 24 September 2024 (assessment visit 9 July 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   There were systems to help make sure accidents, incidents, complaints, and safeguarding alerts were investigated and learnt from. However, the provider had not had any incidents, accidents, safeguarding alerts or complaints. Risks to people's safety and wellbeing had been assessed and risk mitigation plans were in place. The provider had systems to help prevent and control infection. Staff did not administer medicines as people self-administered or family administered. There were enough staff to care for people. The provider had recruitment and supervision processes which enabled them to assess the competency and suitability of care workers.

2. Effective

   GGood Good

   People's needs were assessed and planned for. People’s care needs were assessed before their care package started and were regularly reviewed. Staff completed training to ensure they were up to date with best practice. People, and their relatives where appropriate, were able to express their choices and be involved in planning and reviewing care. People's capacity to consent had been assessed. They supported people to stay healthy and monitored their health and wellbeing.

3. Caring

   GGood Good

   People were cared for by kind, compassionate and considerate staff. People were treated as individuals. People were able to make choices about their care. Staff were well supported.

4. Responsive

   GGood Good

   Care plans were person centred. Information was accessible and people's views were listened to and acted on. People's equality and diversity needs were respected and met.

5. Well-led

   GGood Good

   There was a positive culture based on meeting individual needs. Staff were able to speak up and felt the service was well managed. The provider had a range of audits and quality assurance tools in place to monitor the quality of care being delivered. The registered manager worked with staff to help ensure staff had the training and information required to provide a good level of care. However, we did find in one person’s care records information was not always consistent across the file. The registered manager made the updates immediately and sent us copies.