Citywide Care Agency Ltd
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Citywide Care Agency Ltd: inspection record
Rated Good in December 2022.
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Ratings published by the Care Quality Commission.
Rated Good in December 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 21 December 2022. Quoted under the Open Government Licence.
Citywide Care Agency is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, 3 younger adults with disabilities were receiving personal care from the agency. No one with a learning disability was using the service. However, we have still assessed the service provision using the principles of Right support, right care, right culture.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support The service supported people to make choices, and have control and independence. The staff provided personalised care which reflected people's choices and needs. People were supported to pursue their interests at home and in the local community. People received their medicines safely and as prescribed. People's care was well planned and staff followed these plans.
Read the full summary
Right Care The staff understood people's cultural needs and respected these. Staff were kind, caring and compassionate. People's privacy, dignity and independence were respected. The staff understood how to recognise and report abuse. There was good communication with people using the service, staff and other stakeholders.
Right culture People using the service and their relatives were happy with the agency. They liked the staff and had good relationships with them. Staff felt supported and had the training, support and information they needed. The registered manager knew people and staff well. They provided personalised contact and allowed people to express their views about the service.
For more information, please read the detailed findings section of this report. If you are reading this as a
separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 204, 2nd Floor, Holdsworth House, 65-73 Staines Road, Hounslow, TW3 3JB |
|---|---|
| Neighbourhood | Hounslow town, Hounslow |
| Phone | 020 8616 0740 |
| Registered manager | Ali Sharmake |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 21 December 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Citywide Care Agency Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11106305 (opens Companies House) |
Nearest alternatives
- G London Borough of Hounslow Home Care Home care, 0.1 miles awayGood
- G Fawaz Homecare Home care, 0.2 miles awayGood
- G Pharma Homecare LTD Home care, 0.2 miles awayGood
- G Staffing Connect Home care, 0.3 miles awayGood
- G TC Care - Premier House Home care, 0.4 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Citywide Care Agency Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Citywide Care Agency Ltd.
- When was Citywide Care Agency Ltd last inspected?
- The Care Quality Commission's latest rating for Citywide Care Agency Ltd was published on 21 December 2022.
- Who runs Citywide Care Agency Ltd?
- Citywide Care Agency Ltd is run by Citywide Care Agency Ltd.
- What is Citywide Care Agency Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 December 2022.