TC Care - Premier House

TC Care Limited is a domiciliary care service providing personal care and support for people in their own homes. The majority of people receiving support had their care funded by the local authority. At the time of the inspection the service provided support for approximately 126 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The provider identified possible risks relating to people's health and wellbeing in relation to the support they required, and risk management plans had been developed to provide guidance on how to mitigate these risks. People's medicines were administered in a safe way and as prescribed. The provider had processes in place for the recording and investigation of incidents and accidents.

There were robust recruitment processes and care workers confirmed they had enough time to travel between visits. They also confirmed they had enough time during each visit to provide the support identified in the care plan to meet the person's needs. There was a range of quality assurance processes in place to identify if any actions were required to improve the service.