Allfor Care Alpha Care Recruitment West and Home Care Service Limited
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Allfor Care Alpha Care Recruitment West and Home Care Service Limited: inspection record
Rated Good in April 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Good in 2016, then Requires improvement in 2019, 2020 and 2021, then Good in April 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 18 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 28 April 2025 (assessment visit 29 November 2024). Quoted under the Open Government Licence.
Date of assessment 4 and 5 December 2024. The service is a home care service which provides support with personal care for older people and younger adults living with a learning disability/autism. An assessment was carried out at this service based upon the rating at the last assessment. The last rating for this service was requires improvement (published 13 October 2021). The rating remains requires improvement after this assessment. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the last assessment the provider was breaching regulations in relation to safe care and treatment, person-centred care, consent to care and good governance. They had made improvements but remained in breach of 1 regulation relating to good governance. The provider had a process for assessing the quality of the care provided but this was not always robust enough to indicate where improvement action was required. Risk management plans were not always developed to provide care workers with guidance on how to reduce risks. The provider had processes in place in relation to incident, accidents, complaints and safeguarding concerns. Learning from these was shared with care workers to reduce further risk. There were recruitment processes in place to ensure the provider could identify applicant’s skills prior to appointing staff. Staff were supported with a range of training, supervision and team meetings. Staff felt supported by the senior management. People’s needs were assessed before their care package started. People and relatives were supported to give feedback on their care. There was a clear management structure within the organisation and there was a contingency plan in case of emergencies within the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. The provider was previously in breach of the legal regulation in relation to safe care and treatment. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. Good: This meant people’s needs were met through good organisation and delivery. The provider was previously in breach of the legal regulation in relation to person centred care. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation.
Questions to ask the service
- Well-led was rated Requires improvement on 28 April 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 15 Maswell Park Road, Hounslow, TW3 2DL |
|---|---|
| Neighbourhood | Hounslow town, Hounslow |
| Phone | 020 8898 2867 |
| Website | www.allforcare.co.uk |
| Registered manager | Suzette Thomas |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 15 October 2021 (opens the Care Quality Commission website) Latest assessment published 28 April 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Allfor Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05142064 (opens Companies House) |
Allfor Care Services Limited runs 4 services in London. 4 are rated Good or Outstanding.
Other services run by Allfor Care Services Limited
- G Allfor Care Home care, HarrowGood
- G Allfor Care Croydon Home care, CroydonGood
- G Hammersmith Home care, Kensington and ChelseaGood
Nearest alternatives
- G TC Care - Premier House Home care, 0.2 miles awayGood
- G Staffing Connect Home care, 0.5 miles awayGood
- G Excelcare Agency Ltd Home care, 0.5 miles awayGood
- G Goldcrest Healthcare Service (London) Home care, 0.5 miles awayGood
- G Humble Healthcare Limited Home care, 0.5 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Allfor Care Alpha Care Recruitment West and Home Care Service Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Allfor Care Alpha Care Recruitment West and Home Care Service Limited.
- When was Allfor Care Alpha Care Recruitment West and Home Care Service Limited last inspected?
- The Care Quality Commission's latest rating for Allfor Care Alpha Care Recruitment West and Home Care Service Limited was published on 28 April 2025.
- Who runs Allfor Care Alpha Care Recruitment West and Home Care Service Limited?
- Allfor Care Alpha Care Recruitment West and Home Care Service Limited is run by Allfor Care Services Limited. It runs 4 services in London.
- What is Allfor Care Alpha Care Recruitment West and Home Care Service Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 April 2025.