Allfor Care

The provider had carried out person centred risk assessments for people and we saw these were regularly reviewed. People's risk assessments were linked to their care plans which included guidance for care staff on reducing identified risks.

People's medicines were managed appropriately. Staff administering medicines had received relevant training. People's medicines administration records were audited regularly.

Staff had received training to ensure that people were safe. For example, training on safeguarding and infection prevention and control. Staff, people and family members told us personal protective equipment to carry out their tasks safely. People said that they felt safe with the care they received.

The provider had made improvements to their quality assurance processes since our last inspection. Systems had been put in place for monitoring of care calls and auditing of people's care records and staff files.

People were asked for their views about the service on a monthly basis. The provider maintained a record of actions taken in relation to issues and concerns people had raised.

People and family members told us they received safe and effective care from staff. Staff members said they felt supported by the provider and received the information and support they required to do their work effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.