Allfor Care Croydon

What inspectors found

From the Care Quality Commission's assessment published 13 July 2026 (assessment visit 12 March 2026). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were safe and protected from avoidable harm.

   At our last assessment, we found the service was in breach of legal regulations in relation to people’s safe care and treatment, safeguarding, duty of candour, staffing, fit and proper persons employed, notifications, and good governance. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.

2. Effective

   GGood Good

   Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

   At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

   At our last assessment, we found the service was in breach of legal regulations in relation to person-centred care and need for consent. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.

3. Caring

   GGood Good

   Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

   At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

   At our last assessment, we found the service was in breach of legal regulations in relation to people’s dignity and respect and person-centred care. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.

4. Responsive

   GGood Good

   Responsive – this means we looked for evidence that the provider met people’s needs.

   At our last assessment, we rated this key question inadequate. At this assessment, the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

   At our last assessment, we found the service was in breach of legal regulations in relation to person-centred care, receiving and acting on complaints and dignity and respect. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.

5. Well-led

   GGood Good

   Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

   At our last assessment, we rated this key question inadequate. At this assessment, the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

   At our last assessment, we found the service was in breach of legal regulations in relation to good governance, duty of candour and statement of purpose. At this assessment, we found improvements had been made and the provider was no longer in breach of regulations.