Hammersmith

Allfor Care Hammersmith is a small domiciliary care agency, which provides personal care to people living in their own home. During the day of our inspection Allfor Care Hammersmith provided personal care to four people who used the service, which was carried out by five care workers.

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People did not receive any assistance in taking their medicines. However, we found that the records did not always consistently confirm this. The registered manager told us that they would review all care folders to ensure consistency. Information in care records was not always consistent with referral documentation in relation to people's resuscitation status. The service had quality monitoring systems in place. However, we found that these were not always effective and did not pick up inconsistencies in records in relation to medicines support and people's resuscitation status.

Risks to people's health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner. Care workers understood how to protect people from harm and were confident that any concerns would be reported and investigated by the registered manager. There were safe recruitment procedures in place to ensure new staff were suitable to work with people. Staff felt supported by the registered manager and enjoyed working in the service.