Home Instead Kensington & Chelsea
Home care, Kensington and Chelsea
Good
Rated on
Rating from the Care Quality Commission.
Home Instead Kensington & Chelsea: inspection record
Rated Good in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2015. Rated Good in 2015, 2017, 2020 and January 2026.
It has been rated Good at every inspection since 2015. The latest rating was published 9 months ago.
How it compares locally
- One of 10 Good home care services in Kensington and Chelsea, out of 11 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 16 January 2026 (assessment visit 13 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 28 October to 11 November 2025. The service is a domiciliary care agency supporting 26 people in their own homes, mainly older adults and people living with dementia. The service provides both hourly visits and live-in care and is part of the Home Instead franchise network.
The service provided safe, effective and person-centred care. Staff understood people’s needs and delivered care in line with current guidance. There were enough staff with the right skills and experience, and managers supported them through regular supervision and appraisal. Risks were assessed and managed and learning from incidents was embedded. Medicines were generally managed safely, although some care plans did not fully reflect current prescriptions and staff roles in medicine administration needed clearer documentation.
Read the full summary
People were treated with kindness, dignity and respect. Staff communicated well and supported individuals to make informed decisions about their care. Care was flexible and responsive to people’s changing needs, and information was provided in ways people could understand. Complaints were managed appropriately, and the service promoted equality, diversity and inclusion.
Leadership was visible and supportive. Managers set clear expectations, maintained effective governance arrangements and encouraged open communication and learning. Staff understood the organisation’s objectives and felt able to raise concerns. The service worked with external partners and used available data to monitor outcomes and improve practice.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 286 Old Brompton Road, London, SW5 9HR |
|---|---|
| Neighbourhood | Kensington, Kensington and Chelsea |
| Phone | 020 7938 4111 |
| Website | homeinstead.co.uk/kensingtonandchelsea |
| Registered manager | Rasa Melville |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 1 February 2020 (opens the Care Quality Commission website) Latest assessment published 16 January 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | GPM Care Services LimitedBrand: Home Instead |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07991640 (opens Companies House) |
Nearest alternatives
- – Professional Healthcare UK Ltd Domiciliary Care Service Home care, 0.6 miles awayNot yet rated
- G Ashbourne Healthcare Services Home care, 0.7 miles awayGood
- G IPDiagnostics Ltd Home care, 0.7 miles awayGood
- G Hammersmith Home care, 0.7 miles awayGood
- G Angela Hamlin Health Care Professionals Home care, 0.8 miles awayGood
Getting help from Royal Borough of Kensington and Chelsea
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kensington and Chelsea
- Ask for a care needs assessment
- Phone: 020 7361 3013, Monday to Friday, 9am to 5pm. Out of hours: 020 7373 2227
- Support for carers
- Paying for care: Royal Borough of Kensington and Chelsea
Kensington and Chelsea shares its adult social care information directory, People First, with Westminster City Council.
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Kensington & Chelsea provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Kensington & Chelsea.
- When was Home Instead Kensington & Chelsea last inspected?
- The Care Quality Commission's latest rating for Home Instead Kensington & Chelsea was published on 16 January 2026.
- Who runs Home Instead Kensington & Chelsea?
- Home Instead Kensington & Chelsea is run by GPM Care Services Limited.
- What is Home Instead Kensington & Chelsea's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 January 2026.