Ashbourne Healthcare Services
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
Ashbourne Healthcare Services: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Requires improvement in 2016, then Good in 2017, 2019 and November 2025.
The latest rating was published 11 months ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 28 November 2025 (assessment visit 19 October 2025). Quoted under the Open Government Licence.
Date of assessment 22 to 24 October 2025.The service provides homecare for people in their own homes.
The assessment was carried out to review the rating of the service because the last inspection took place on the14 August 2019. Not all key questions were looked at during the assessment. The rating for the service has remained good.
Read the full summary
There were130 people using the service when we carried out the assessment of whom121 were receiving personal care.
We found the provider delivered safe care, and support for people, that was provided by staff who were professional, competent, and well-trained. Staff were recruited by the provider appropriately, and people were supported and enabled to take acceptable risks in an encouraging, proactive way. This enhanced people’s quality of life and reduced their social isolation. Staff supported people by working well as a team, and provided joined up, integrated care. This included involving external healthcare professionals.
People’s independence was enhanced by the provider giving them choices and promoting a holistic approach to care. This included people having control over when they received it. The service recorded people’s consent to care and treatment, and they were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to encourage, and drive improved experiences, and outcomes for people. The service was well led, with good support for staff, effective governance, and monitoring systems.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that leadership, managementand governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Ashbourne House, 35 Harwood Road, London, SW6 4QP |
|---|---|
| Neighbourhood | Fulham, Hammersmith and Fulham |
| Phone | 020 7736 5200 |
| Website | www.ashbournehealthcare.co.uk |
| Registered manager | Sukwinder Maal |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 26 September 2019 (opens the Care Quality Commission website) Latest assessment published 28 November 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Ashbourne Group Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 02994316 (opens Companies House) |
Nearest alternatives
- G IPDiagnostics Ltd Home care, 0.3 miles awayGood
- G Puretouch Care Limited Home care, 0.3 miles awayGood
- G London Care (Olive House) Home care, 0.7 miles awayGood
- G Home Instead Kensington & Chelsea Home care, 0.7 miles awayGood
- G Arale Group Limited Home care, 0.8 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does Ashbourne Healthcare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ashbourne Healthcare Services.
- When was Ashbourne Healthcare Services last inspected?
- The Care Quality Commission's latest rating for Ashbourne Healthcare Services was published on 28 November 2025.
- Who runs Ashbourne Healthcare Services?
- Ashbourne Healthcare Services is run by Ashbourne Group Limited.
- What is Ashbourne Healthcare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 November 2025.