London Care (Queensbury)

London Care (Queensbury) is a domiciliary care agency which is providing personal care to people living in their own homes. At the time of our inspection London Care (Queensbury) was providing the regulated activity of personal care to 24 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People told us the service provided person-centred care that met their needs. They told us care was delivered with kindness and respect. People had been involved in the planning of their care. as were their relatives as appropriate. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice although improvements were needed in relation to associated records.

People told us they felt safe receiving the service and policies and systems were in place to help protect people from the risk of harm, abuse, and improper treatment. Risks had been identified to both those people that used the service, and staff. Medicines were administered following best practice.