Humble Healthcare Limited
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Humble Healthcare Limited: inspection record
Rated Good in July 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 10 times since 2016. First rated Requires improvement in 2016, most recently Good in July 2023.
Its last inspection improved it from Inadequate to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 21 July 2023. Quoted under the Open Government Licence.
Humble Healthcare Limited is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of our inspection 30 people were using the service and they all received support with personal care. Most people were older adults and adults with physical disabilities. The provider also offered a service to 2 younger adults and a child with learning disabilities.
This is the only branch of this private limited company. The director of the company was also one of the registered managers.
What inspectors found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: The service supported people to have the maximum possible choice, control, and independence. Staff focused on people's strengths and promoted what they could do. People were supported to pursue interests when this was part of their planned care. The staff did everything possible to avoid restraining people. Staff supported people to make decisions about their own care. Staff communicated with people in ways that met their needs. Staff supported people with their medicines in a safe way.
Read the full summary
Right Care: Staff promoted equality and diversity in their support of people. Staff understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood how to protect people from abuse and poor care. The service worked well with other agencies. The service had enough skilled staff to meet people's needs and to keep them safe. People who had individual ways of communicating were able to interact with staff and make choices. Care plans reflected people's needs and preferences. Staff had assessed the risks people might face and where appropriate, staff encouraged and enabled people to take positive risks.
Right culture: People's values and views were respected. People received good quality care and support. People were supported by staff who understood best practice. Staff knew people well and understood their needs. The agency engaged with people and their families to enable them to contribute their views. There were systems for monitoring and improving the quality of the service.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 9, Red Lion Court, Alexandra Road, Hounslow, TW3 1JS |
|---|---|
| Neighbourhood | Hounslow town, Hounslow |
| Phone | 020 8570 6279 |
| Registered manager | Zahra Issa |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 10 inspection reports, latest 21 July 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Humble Healthcare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08864181 (opens Companies House) |
Nearest alternatives
- G Excelcare Agency Ltd Home care, less than 0.1 miles awayGood
- G Goldcrest Healthcare Service (London) Home care, less than 0.1 miles awayGood
- G Staffing Connect Home care, 0.1 miles awayGood
- G Fawaz Homecare Home care, 0.3 miles awayGood
- G Pharma Homecare LTD Home care, 0.3 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Humble Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Humble Healthcare Limited.
- When was Humble Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Humble Healthcare Limited was published on 21 July 2023.
- Who runs Humble Healthcare Limited?
- Humble Healthcare Limited is run by Humble Healthcare Limited.
- What is Humble Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 July 2023.