West Eaton Nursing Home

The last rating for this service was good (published 23 April 2019). This comprehensive assessment was undertaken looking at all quality statements under the 5 key questions. It was conducted due to the length of time since our last rating. Following this assessment, the service rating has improved from good to outstanding.

People, their relatives and healthcare professionals told us that the way the service was led was exceptional and distinctive. Its vision and values were imaginative and people were at the heart of the service. Staff were motivated by and proud of the service. Performance management processes were effective, reviewed regularly, and reflected best practice. Leaders developed, discussed, promoted and implemented innovative ways of involving people in developing highquality, outstanding practice that was sustained over time. The service had a track record of being an excellent role model for other services. It worked in partnership with others to build seamless experiences for people based on good practice and people’s informed preferences.

People had been supported to improve their health, in areas such as mobility, nutrition and mental health, as a result of the support the staff had given them. The staff and management team worked exceptionally well with health professionals when people needed their help. As a result, people had been supported to improve their health and wellbeing, achieving positive outcomes through coordinated and person-centred care.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity.The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care was person-centred and unique and specific to each person. The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. People were supported to get out and about in the local community. Staff supported people to engage in a range of different activities of their choosing. People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People’s care plans were person-centred and clearly identified their care needs, preferences and routines. Risks associated with the provision of care and support were assessed and mitigated. Staff were deployed effectively to meet people’s needs. Medicines were administered safely.