Stretton Nursing Home

The provider's systems and processes to provide oversight of the service delivery were still in development. The provider had improved their relationship with external professionals. A positive person-centred culture was promoted, and the manager promoted learning and development.

People's needs and choices were assessed, and care was reviewed regularly. The staff team received regular refresher training to meet people's needs. People were supported to eat healthily and drink fluids to maintain their health. People were supported to access healthcare services and activities to promote their wellbeing.

Care was person-centred with people's privacy, dignity and equality maintained. People were involved in their care and supported to express their views. The staff made every effort to get to know people and understand what was important to them.

Care was personalised, and people were supported to effectively communicate their needs and preferences. The provider had a complaints procedure in place to manage and respond to any complaints they may receive. People were supported to maintain relationships with their families and to engage in activities that interested them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.