Sutton Court

We assessed 7 quality statements within the safe key question. People were safe and were not at risk of avoidable harm. Safe systems were in place to manage risks. People, family members and external health and social care staff told us they felt the service was safe. Where things went wrong there were systems to identify, manage and learn from the incident.

We assessed 6 quality statements within the effective key question. We found improvements had been made since the previous inspection in March 2022. This meant the effectiveness of people's care, treatment and support achieved good outcomes. Systems were in place to promote consent to care and treatment; assessment of people’s needs and support to live healthier lives. Staff teams and external services worked well together. People, family members and external health and social care professionals told us they felt the service was effective.

We assessed 5 quality statements within the caring key question. People were at the centre of their care and support. We saw staff respected people and their own private space. We observed staff knock on bedroom doors and ask if they could enter, waited for a response, and then enter following an invitation. They then spoke with the person and explained what they wanted to discuss or do. Support plans included how people communicated and how they expressed their feelings.

We assessed 6 quality statements within the responsive key question. People were involved which ensured their outcomes were identified and their voices heard. These included activities, one to one support, developing friendships and maintaining contact with relatives and friends. There was a culture that allowed people to voice their views and opinions. They felt safe to do so. People were involved in support planning and organising their own activities and support.

We assessed 7 quality statements within the well-led key question. Effective systems to assess, monitor and improve the service and maintain an accurate, complete record in respect of each person were in place. This meant leaders and the culture they created supported the delivery of good-quality care. Systems were in place to monitor quality, with learning and action taken to address any shortfalls. There was a capable and compassionate management team who, with staff, fostered a culture that delivered good quality care for people in partnership with external professionals. People, family members and external health and social care professionals told us they felt the service was well-led.