Rowallan House

● The provider had appropriate arrangements for visiting to help prevent the spread of Covid-19. All visitors were required to arrange an appointment on specific days to visit and declare if they had any symptoms of Covid-19. Visitors were screened for symptoms of acute respiratory infection before being allowed to enter the home and were required to wear Personal Protective Equipment (PPE) when visiting. Visits were staggered and restricted to 30 minutes and these areas were cleaned between visits. A telecom room was also created with a window for visits by family members.

● The provider had appropriate arrangements to test people and staff for Covid-19 and was following government guidance on testing.

● The provider ensured that staff received appropriate training and support to manage Covid-19. All staff had received training on Covid-19, infection control and the use of PPE. Systems were in place to support staff if they became unwell and when they returned to work. Incentives were given to staff to minimise use of public transport.

● Adequate supply of PPE was in place and systems were in place to ensure there was not a shortfall of PPE. We observed staff wearing PPE and people were supported to maintain social distancing. People's temperature was taken twice daily to check they had not developed symptoms. Systems were in place to ensure people were safe if their temperature went above recommended levels.

● Systems were in place should people display symptoms or test positive for Covid-19, which included isolating in their rooms. Designated areas had been put in place for people to use if they showed symptoms or tested positive for Covid-19 should they not want to isolate in their rooms.

The five questions we ask about services and what we found