Chadwell House Residential Care Home
Care home, Redbridge, 60 beds
Good
Rated on
Rating from the Care Quality Commission.
Chadwell House Residential Care Home: inspection record
Rated Good in December 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2018 and December 2023.
It has been rated Good at every inspection since 2016. The latest rating was published about 3 years ago.
How it compares locally
- One of 61 Good care homes in Redbridge, out of 71 with a rating.
- Larger than 9 in 10 care homes in Redbridge.
About the service
From the Care Quality Commission's inspection report published 13 December 2023. Quoted under the Open Government Licence.
Chadwell House Residential Care Home is a care home providing personal and nursing care to up to 60 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 56 people using the services. The accommodation was arranged across 6 separate units. Most bedrooms have en-suite facilities. There is a large communal lounge and a garden.
What inspectors found
Systems were in place to protect people from the risk of abuse. Risk assessments had been carried out to identify the risks people faced. These included information about how to mitigate those risks. Steps had been taken to help ensure the physical environment was safe.
The service had enough appropriately skilled staff to meet people's needs and keep them safe. People and relatives were happy with staffing levels. The provider had a safe staff recruitment process in place. Staff understood how to protect and safeguard people.
Read the full summary
People received their prescribed medicines in a safe way. The service uses electronic Medicines Administration Records (MAR) to record all administrations. Regular medicine audits were taking place. Infection control and prevention systems were in place. Accidents and incidents were reviewed to see if any lessons could be learnt from them.
The service had a complaints policy in place and staff were aware of how to support people should they wish to complain. The manager of the service was approachable and open, staff and people in their care felt supported.
Quality assurance and monitoring systems were in place to help drive improvements at the service. Relatives and staff told us there was an open and positive culture at the service. People were supported to express their views. The provider was aware of their legal obligations and worked with other agencies to develop best practice and share knowledge.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 372 Chadwell Heath Lane, Chadwell Heath, Romford, RM6 4YG |
|---|---|
| Neighbourhood | Little Heath, Redbridge |
| Phone | 020 8983 8529 |
| Website | www.sanctuary-care.co.uk/care-homes-east-and-south-east/chadwell-house-residential-care-home |
| Registered manager | Bridie Hughes |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 6 inspection reports, latest 13 December 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Sanctuary Care LimitedBrand: Sanctuary Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 04231521 (opens Companies House) |
Sanctuary Care Limited runs 17 services in London. 17 are rated Good or Outstanding.
Other services run by Sanctuary Care Limited
- G Aashna House Residential Care Home Care home, LambethGood
- G Ashgreen House Residential and Nursing Home Care home with nursing, GreenwichGood
- G Athlone House Nursing Home Care home with nursing, WestminsterGood
- G Birchwood Residential Care Home Care home, RedbridgeGood
- G Forest Dene Residential Care Home Care home, RedbridgeGood
- G Garside House Nursing Home Care home with nursing, WestminsterGood
Nearest alternatives
- G Rowallan House Care home, 0.1 miles awayGood
- – Dunelm Care home with nursing, 0.3 miles awayNot yet rated
- G Kallar Lodge Residential Care Home Care home, 0.4 miles awayGood
- G Chadwell Home Care home, 0.6 miles awayGood
- G Gable Court Care Home Care home with nursing, 0.7 miles awayGood
Getting help from London Borough of Redbridge
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Redbridge
- Ask for a care needs assessment
- Phone: 0208 708 7333
- Support for carers
- Paying for care: London Borough of Redbridge
Checked on the council's website, November 2026.
Common questions
- Does Chadwell House Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Chadwell House Residential Care Home as a care home without nursing.
- How many beds does Chadwell House Residential Care Home have?
- The Care Quality Commission's register lists 60 beds at Chadwell House Residential Care Home.
- When was Chadwell House Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Chadwell House Residential Care Home was published on 13 December 2023.
- Who runs Chadwell House Residential Care Home?
- Chadwell House Residential Care Home is run by Sanctuary Care Limited. It runs 17 services in London.
- What is Chadwell House Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 December 2023.