Athlone House Nursing Home

Medicines were stored, managed and administered safely. Infection control and prevention systems were in place. The premises were suitable, well maintained and 'fit-for-purpose'. Accidents and incidents were reviewed to see if any lessons could be learnt from them. Staff understood how to support people in a way that promoted their privacy, independence and dignity. The service sought to meet people's needs in relation to equality and diversity.

The service assessed people's needs before they began living at the service, so they knew whether they could meet their needs. Staff were supported through training and supervision to gain knowledge and skills to help them in their role. People were supported to eat a balanced diet and were able to choose what they ate. Systems were in place for dealing with complaints. People were supported to maintain relationships with family and friends, and to engage in meaningful activities.

When a person was at end of life, appropriate guidance and input was sought from the GP and other healthcare practitioners to make sure the person was comfortable, dignified, pain free and reassured at all times.

People were supported with care that was person-centred. There was strong and visible leadership and a positive staff culture in the service, which helped to achieve good outcomes for people. People told us the registered manager was approachable and supportive. The provider was aware of their legal obligations and worked with other agencies to develop best practice and share knowledge.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at

www.cqc.org.uk