Garside House Nursing Home

Staff had a good understanding of how they needed to support people to help to keep them safe. People's care records were clear about the level of risk or what actions were required to reduce any risks to their safety.

People were supported to access healthcare services and had input from a range of health and social care professionals if their needs changed. A health and social care professional commented positively about the care and support people received, especially when people were at the end stage of their life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they had been well supported throughout the COVID-19 pandemic and the provider worked in line with current government guidelines to reduce the risk of infections. One relative said, "They have kept us updated and explained all the processes. They took it very seriously."

People and their relatives were positive about the management of the service and highlighted the improvements that had been made in the last year. Relatives and staff told us the positive impact this had on the culture and environment in the home.

People were cared for by a dedicated staff team who were sensitive and understanding to people's wellbeing. Staff felt valued and supported to carry out their duties.