Orient St Adult Respite Unit

Orient St Respite Service is a residential care home which operates as a respite service. It provides short stays and emergency accommodation where required for people with a learning disability and autistic people. The service is registered to accommodate up to four people at a time and we met six people during our three visits. Part of the premises provides services for children and is registered by Ofsted. The services for adults and children was clearly divided by locked doors internally and the rear garden has a fence and gate to ensure guests from each side do not have access.

Right Support People were provided with a clean and comfortable living environment that had been adapted to meet their individual needs. People told us they were happy at the service and relatives commented on how their family members were supported to have good outcomes and a good quality of life during their stays at the service. Staff supported people to achieve their aspirations and goals. People benefitted from the stimulating facilities at the service and were supported to take part in activities of their choice in the local area. People received care and support from safely recruited staff who had appropriate skills and backgrounds for their roles. People were supported by staff to communicate their wishes, preferences and choices. People were supported to meet their healthcare needs and the provider liaised well with relevant health and social care professionals to ensure people achieved good outcomes for their health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People were protected from abuse by staff who had appropriate training and knew how to apply it. The service deployed sufficient staff with suitable training and experience to safely meet people's needs. People's cultural needs were understood and supported by staff. People who had individual ways of communicating were supported by staff with training and guidance to enable them to understand and interact with individuals. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People were treated with kindness and respect by staff. One person told us, "It's fun here, it's good."