Tower Bridge Care Centre
Care home with nursing, Southwark, 126 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Tower Bridge Care Centre: inspection record
Rated Requires improvement in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 12 times since 2015. First rated Inadequate in 2015, most recently Requires improvement in August 2025.
The latest rating was published 14 months ago.
How it compares locally
- One of 3 Requires improvement care homes in Southwark, out of 13 with a rating.
- Larger than 9 in 10 care homes in Southwark.
What inspectors found
From the Care Quality Commission's assessment published 8 August 2025 (assessment visit 16 April 2025). Quoted under the Open Government Licence.
Date of inspection: 29 April 2025 – 10 June 2025. Tower Bridge Care Centre is a residential home with nursing, providing support to adults over 65 years, adults under 65 years, people living with dementia and mental health support needs. At the time of the inspection there were 112 people using the service. There was a registered manager in post at the time of the inspection.
The inspection was prompted in part by notification of an incident following which a person using the service died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident.However, the information shared with CQC about the incident indicated potential concerns about the management of risk of safe care and treatment. This inspection examined both those risks.
Read the full summary
Tower Bridge Care Centre was taken over by a new provider on 3 October 2024. This is the first inspection of the Tower Bridge Care Centre since the new provider had started running the service.
The service had an ongoing issue with mice in the building. They were working with pest control services to try and resolve the issue, however interventions from pest control were not enough to affectively monitor and resolve the issue.The service was in breach of legal regulation in relation to infection prevention and control, and good governance.
The service had enough staff employed to keep people safe. Pre-employment checks for care staff were completed safely. Staff received an induction at the beginning of their employment as well as regular training and appraisals. Staff completed refresher training for mandatory courses annually.People had care plans in place which documented their care needs. We found some care plans did not have information about people’s protected characteristics. Some care plans did not have adequate risk assessments for people living with conditions such as diabetes, and epilepsy. This was discussed with the management team. The risk assessments we looked at were quickly updated and we saw evidence to support this.The service managed people’s medicines using an electronic system which reduced the risk of medicine administration errors.The service had a range of policies and procedures in place for staff to follow to work towards keeping people safe and keeping the service running smoothly.
We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to infection prevention and control.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were good, and people’s feedback confirmed this.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 8 August 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Well-led was rated Requires improvement on 8 August 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | 1 Aberdour Street, Southwark, London, SE1 4SH |
|---|---|
| Phone | 020 7394 6840 |
| Registered manager | Sanusee Koromah |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Agincare Homes (South East) LtdBrand: Agincare |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14657122 (opens Companies House) |
Agincare Homes (South East) Ltd runs 8 services in London. 6 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Agincare Homes (South East) Ltd
- G Bluegrove House Care home, SouthwarkGood
- G Greenhive House Care home, SouthwarkGood
- G Greville House Care home with nursing, Richmond upon ThamesGood
- G Laurel Dene Care home with nursing, Richmond upon ThamesGood
- G Waterside Care home with nursing, SouthwarkGood
- G Whitefarm Lodge Care home with nursing, Richmond upon ThamesGood
Nearest alternatives
- G Dunton Road Care home, 0.5 miles awayGood
- G Gaywood Street Care home, 0.8 miles awayGood
- G Orient St Adult Respite Unit Care home, 0.9 miles awayGood
- G Waterside Care home with nursing, 1 mile awayGood
- G Bluegrove House Care home, 1.1 miles awayGood
Getting help from London Borough of Southwark
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Southwark
- Ask for a care needs assessment
- Phone: 020 7525 3324 (older people and physical disabilities), Monday to Friday, 9am to 5pm. Mental health: 0800 368 8433. Learning disabilities and young adults 18 to 25: 020 3457 7580
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Southwark
Checked on the council's website, November 2026.
Common questions
- Does Tower Bridge Care Centre provide nursing care?
- Yes. The Care Quality Commission lists Tower Bridge Care Centre as a care home with nursing.
- How many beds does Tower Bridge Care Centre have?
- The Care Quality Commission's register lists 126 beds at Tower Bridge Care Centre.
- When was Tower Bridge Care Centre last inspected?
- The Care Quality Commission's latest rating for Tower Bridge Care Centre was published on 8 August 2025.
- Who runs Tower Bridge Care Centre?
- Tower Bridge Care Centre is run by Agincare Homes (South East) Ltd. It runs 8 services in London.
- What is Tower Bridge Care Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 August 2025.