Gaywood Street

People's experience of using the service and what we found Right Support: The service supported people to have maximum possible choice, control and independence over their lives. People were supported in the least restrictive way possible and in their best interests. Staff supported people to pursue their interests in the community.

Right Care: Care workers understood peoples cultural needs and support preferences. They understood people's cultural needs and appropriate care was provided. People received kind and compassionate care. Care workers understood how to respond to people's individual needs.

Right Culture: People were supported by care workers who understood best practice in relation to the sensitivities and strengths of people with learning disabilities. People received good quality care, support and treatment from care workers and specialists trained to meet their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

We found recommendations following a recent fire risk assessment in April 2023 had not been implemented. We found no evidence this put people at a risk of harm. This was discussed with the registered manager who took action to rectify the concerns.

The provider had measures in place to so recruitment was safe. However, we found the provider did not keep copies of care workers Disclosure and Barring Checks on site.

We found 2 files with incomplete right to work in the United Kingdom checks. This was discussed at the inspection and the information was gathered and files were updated.

The décor of the home required minor repair and updating but was clean and tidy throughout. The home was adapted to meet people's needs. People were treated with, respect and compassion. Relatives told us they were happy with the care their family members received.

We saw care workers and staff interact in an attentive and caring manner with people. People's privacy and dignity were respected. People were cared for by care workers who had received appropriate training to support their needs.

People had care plans in place to ensure care workers knew how to provide personalised support. The registered manager was responsive to any concerns relatives may have and communicated well with them. People were supported to maintain relationships to prevent social isolation.

The registered manager promoted a positive culture that was open, and person centred. The service was engaging, and the views of people using the service and their relatives were sought.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk