Brooklands House Rest Home

We found the following examples of good practice. The provider had dedicated staff to ensure people were admitted safely and continued to be supported in the service in accordance with national guidance. Infection prevention and control (IPC) policies and procedures were kept under review. We found safe processes were in place and appropriate action had been taken. The local commissioner's IPC team was providing advice and support when required.

Social media systems such as mobile phones and computer systems were used to facilitate contact between people and their relatives. One person said, "The staff are great and make sure visits are done and encourage us to keep in touch with relatives and friends." The registered manager was facilitating safe visiting in line with government guidance. The provider was facilitating safe visiting in line with government guidance. Indoor visiting was suspended during the COVID-19 outbreak other than in exceptional circumstances; essential care givers were able to continue to visit indoors

During our visit we observed the staff using Personal Protective Equipment, (PPE) safely. The registered manager told us sufficient stocks of PPE were available and we confirmed this on the visit. A staff member said, "No shortage of PPE here from the start."

People living at Brooklands House and staff were tested regularly for COVID-19. There were no staff employed who had not been vaccinated.

The home was clean and hygienic. Cleaning schedules were in place and PPE stations placed around the home. There were designated domestic staff and cleaning schedules were followed. The registered manager carried out regular checks of the environment and cleanliness and any issues were being acted on. Comments about the cleanliness of the building were positive and they included from people, "Lovely clean home."

The five questions we ask about services and what we found