Riverside Rest Home

We have made a recommendation about laundry services.

Procedures to protect people from harm or abuse were in place. One staff member said, "We have constant safeguarding training so I am confident of the process should I witness any abuse." Staff managed people's medicines safely and had in-depth training to assess their skills. Training for infection control had been completed and regularly updated. Recruitment processes were thorough to ensure suitable staff were employed. Risk assessments were completed and reviewed to promote people's safety. The management team had a good system to ensure sufficient staff would be available to meet people's needs and stay safe. A system was in place to monitor any incidents and accidents and learn lessons from action taken.

The Management team provided multiple opportunities to assist people who lived at Riverside Rest Home to pass on their views to the management team. A staff member said, "Any time we want to speak with the manager we are encouraged to do so and give our views on things." The management team had extensive auditing systems to maintain ongoing oversight of the service.