Scotia Heights

Scotia Heights can support up to 60 people in six units across two floors. Each unit has its own communal dining and living areas with a kitchenette. A passenger lift gives people and staff access to all floors within the home.

Overall, safe infection prevention and control procedures were followed and the registered manager addressed issues with staff's use of personal protective equipment (PPE) following our inspection. People and staff had access to COVID-19 testing and vaccination. All visitors were tested in line with government guidance.

Safeguarding systems were in place for staff to follow which protected people and kept them safe. Staff knew how to and were confident in reporting any concerns they may have about a person's safety.

Care plans reflected how care should be provided to people to minimise any risks to them; they were regularly reviewed to adapt the level of support needed in response to people's often rapidly changing needs.

People were supported to take their medicines safely and when they needed them. New systems were in place which had been effective in helping to reduce the frequency of medicine errors which had been occurring.

The leadership, management and oversight of the home had improved since our previous inspection. The provider had a governance framework in place which was effectively identifying and addressing issues. There was a focus on continuous learning and improvement to improve standards at the home.