Engelhard Lodge Care Home

Risks in relation to people's individual care needs had been assessed, and plans were in place to mitigate these. Staff understood how to keep people safe from harm and completed training in safeguarding. There were enough staff to meet people's needs, and there were safe recruitment practices in place. Accidents and incidents were investigated appropriately to determine if lessons could be learnt.

People's medicines were managed in a safe way and staff completed training in relation to the safe management and administration of medicines.

Risks within the environment had been assessed and regular inspections of services and utilities were undertaken. The service was clean throughout, and staff observed good practice in relation to infection prevention and control to minimise the risk of infection.

Some people told us the timings of the meals could be more evenly spaced out but were happy with the quality and choice of food offered.

People and their relatives were involved in the planning of their, their family members care, and people's care records were written in a person-centred way. Staff knew people well, and supported people according to their wishes, whilst maintaining their privacy and dignity.

The registered manager and the staff had formed good links with the community and there was a choice of activities and events at the service to ensure people did not feel socially isolated.

The registered manager had a good oversight of the service, and procedures were in place to monitor and assess the safety and quality of service being delivered.