Abbeyfield Silverdale & District Society Limited

We found the following examples of good practice. ● The registered manager had ensured staff could access comprehensive and informative training in various aspects of infection control. Staff confirmed they felt confident in the training and this helped them deliver care based on best practice. ● The environment and equipment had been arranged to minimise the risk of infection and was clean and clutter free. ● Information was gathered from visitors to help minimise the risk and spread of infection. ● Risk assessments were carried out to minimise the risk and spread of infection. ● Processes to minimise the risk of infection were carried out by staff. For example, temperature checks, safe waste disposal and increased cleaning of the home took place. ● COVID-19 policies and risk assessments were available and known by staff. ● Checks and audits were carried out on the cleanliness of the home and action taken if this was needed. ● Adequate handwashing facilities, infection control gel and personal protective equipment (PPE) was available to support best practice. ● Staff supported people to use electronic tablets and telephones to maintain contact with loved ones. An internal visitors room was being introduced and an external visitors pod was available to support face to face visits. ● People were supported to access health professional advice and maintain their well-being. People told us they received good care. ● Staff and people were tested regularly for COVID-19. A member of staff had undergone training and competency assessment to support the safe and competent administration of tests. ● People and staff were taking part in the vaccination programme. People at the home were supported to decide if they wanted to participate. Processes were in place to ensure if people were unable to make this decision for themselves, best interest discussions were held with relatives and documented.

The five questions we ask about services and what we found