Mayfield Court

We found the following examples of good practice.

The service followed safe visiting procedures. Visits were restricted to essential visitors only. However, there were safe measures in place to facilitate visits for people receiving end of life care and where it had been assessed as being in the persons best interest due to their wellbeing. All visits were conducted in the persons own room and visitors were required to wear full PPE. Temperature checks and health screening assessments were completed on all visitors.

Shielding and social distancing rules were complied with. The environment had been adapted to support social distancing. There was a dedicated procedure that accommodated people should they develop COVID-19 or show symptoms.

Safe procedures were followed for admitting people to the service. Virtual assessments were completed, and people were only admitted following evidence of a negative COVID-19 test. On moving into the service people were required to isolate for 14 days.

Stocks of the right standard of personal protective equipment (PPE) were well maintained and staff used and disposed of it correctly. There was a designated IPC lead and they shared good working practices and updates across the staff team.

The provider had use of their own mini buses that were used to transport staff to and from their homes to minimise the risk of infection when using public transport.

People and staff had access to regular testing. Guidance on the use of PPE and current IPC procedures were clearly visible across the service and available in picture format.

Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with their family and friends through the use technology.

Further information is in the detailed findings below.

The five questions we ask about services and what we found