Jubilee House Therapy Centre

People received a tailor-made service which more than exceeded their expectations. The service was exceptional at helping people achieve positive outcomes, building confidence and independence to better manage their injuries and health conditions. There was an excellent range of activities and therapies for people during their stay which were specifically designed for each person.

Staff were fully committed to providing an extremely person-centred service. Staff were very proud to work for the service and said they received superb support from the organisation and their colleagues. People said they had absolute faith in the staff as they were very knowledgeable.

People said staff were extremely caring and inspired them to achieve their goals. People were supported by kind, considerate and empathetic staff who fully understood how to support them. People and their relatives told us the service provided care that was exceptional and contrasted dramatically from any other provision they had experienced.

People said the service made a remarkable difference to their independence. The service provided bespoke therapeutic support and superb resources and equipment for people to gain new skills and become more independent, even after they had returned home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were fully involved in the assessment processes and set out their own goals they wanted to achieve during their stay. The culture embedded in the service was an absolute commitment to deliver a service that focused totally on the goals and aspirations of the people who used it.

The registered manager provided strong leadership and constantly considered how they could enhance the service. There was excellent team work within the service.

The exceptional way that people were placed at the heart of the service meant they experienced excellent

outcomes that significantly improved their wellbeing.

Since the last inspection, the service had developed significant new initiatives to support and improve people's own independence and skills when they returned home.