Croft Avenue Care Home
- Care home
- 30 beds
- No nursing
- Dementia care
- Registered since 2022
- Penrith, Westmorland and Furness, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
16 months
since the latest rating was published.
45 of 53
rated care homes in Westmorland and Furness are rated Good, like this one.
Croft Avenue Care Home: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Cold Springs Park Care Home Good, 0.6 miles away
- G Glenmore Trust - 2 Newton Road Good, 0.7 miles away
- G Winters Park Care Home Good, 1 mile away
- O Jubilee House Therapy Centre Outstanding, 1.4 miles away
- G Croftfield Residential Care Home Good, 12 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 June 2025 (assessment visit 30 April 2025). Quoted under the Open Government Licence.
Croft Avenue Care Home is a residential care service registered to provide accommodation and personal care. At the time of the inspection there were 27 people living at the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The assessment was triggered due to the length of time since the last inspection which was carried out in November 2017 under a previous provider. This was the first inspection under the new provider. The assessment started on 29 May 2025 and concluded on 6 June 2025.
We gathered information from people who used the service, relatives, the registered manager, and care staff. We looked at all 34 quality statements.
The service had a positive person-centred culture. Permanent staff knew people well. Staff built up a good rapport with people and involved them and their relatives in care planning. Medicines were managed safely.
Visiting professionals gave positive feedback about staff and management. Lessons had been learned from accidents, incidents and safeguarding and were shared with staff. Care pathways, assessments and transitions were managed well. People felt safe at the service. Consent was sought when providing care, and best interest decisions and mental capacity assessments were in place when needed. People’s independence was promoted whenever possible. Staff felt able to speak up, and said management listened and acted on their suggestions. There were robust governance systems in place to identify and address issues.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Teresa Louise Mcguiness
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Croft Avenue Care Home Limited
- Ownership type
- Organisation
- Companies House number
- 13565869 (opens Companies House)
Getting help from Westmorland and Furness Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Westmorland and Furness Council
- Ask for a care needs assessment
- Phone: 0300 373 3301, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm. Out-of-hours emergencies: 01539 768 700
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Croft Avenue Care Home provide nursing care?
- No. The Care Quality Commission lists Croft Avenue Care Home as a care home without nursing.
- How many beds does Croft Avenue Care Home have?
- The Care Quality Commission's register lists 30 beds at Croft Avenue Care Home.
- When was Croft Avenue Care Home last inspected?
- The Care Quality Commission's latest rating for Croft Avenue Care Home was published on 13 June 2025.
- Who runs Croft Avenue Care Home?
- Croft Avenue Care Home is run by Croft Avenue Care Home Limited.
- What is Croft Avenue Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 June 2025.
Contact
- Phone
- 01768 867155
- Address
- Croft Avenue, off Wordsworth Street, Penrith, CA11 7RJ Map (opens Google Maps)
Compare nearby
- G Cold Springs Park Care Home Good, 0.6 miles away
- G Glenmore Trust - 2 Newton Road Good, 0.7 miles away
- G Winters Park Care Home Good, 1 mile away
- O Jubilee House Therapy Centre Outstanding, 1.4 miles away
- G Croftfield Residential Care Home Good, 12 miles away