Croftfield Residential Care Home

The provider and staff were creative in finding ways to involve people in the local community and to maintain and develop new interests to improve their quality of life. An excellent range of activities and opportunities were available to people inside and outside the home.

People received safe care. The provider had systems to protect people from the risk of abuse. Staff assessed and managed risks to people to help keep them safe. There were enough staff to support people. The provider carried out checks on new staff to ensure they were suitable to work in the home. Staff managed people's medicines safely and kept the home clean and hygienic.

Staff supported people with their healthcare needs and worked well with external healthcare professionals. The service met people's nutritional needs and worked with them to make sure food and drinks also reflected their preferences. People were cared for by staff who were well supported and had the right skills, knowledge and training to meet their needs very effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion by staff who respected their privacy and dignity and promoted inclusion. We were told on numerous occasions by people and relatives, "Croftfield feels like a proper home not an institution." The service supported people to be independent. We received very positive feedback about the caring approach of staff.

The service was being well-led by an established manager, who was also the owner/provider, and people felt she was very approachable and caring. People felt the care they received was of a high standard and liked living at the home. Everyone we spoke with said they would highly recommend the home. The culture was open and inclusive. If people were not happy, they were confident they could speak with staff to make

improvements. The manager understood their responsibilities and monitored the quality of the service using a range of systems.