Derby Lodge

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider consistently maintained sufficient staffing levels to support people to take their time when being assisted. A staff member confirmed, "Yes, there's enough staff on the shift, which means we can spend quality time with the residents." The registered manager trained their workforce to administer and manage people's medicines safely.

Right Care: People asserted they were supported to maintain their independence. A relative said, "It's all accessible. They've even altered things in the lift for [my relative] to reach. They're very good like that." Staff had a range of specialist training to ensure they could meet people's specific needs, such as in learning disability and mental health conditions. The registered manager developed person-centred care plans with people and their relatives to maintain their independence, although this was not consistent and there were gaps in records.

We have made a recommendation about care planning and risk assessment.

Right Culture: The provider engaged closely and transparently with the local authority as part of their lessons learnt process to improve people's care. Staff told us they were fully consulted about different aspects of the home and worked as a team to enhance people's lives. Staff interactions with people and their relatives were consistently kind and respectful, with appropriate use of positive language. A relative stated, "It's a fantastic place – it's the place."