Banksfield Nursing Home

Safeguarding processes were in place to protect people from the risk of abuse. Staff were aware of procedures and had received training and knew what actions to take. Staff had been recruited in a safe way. The manager made sure enough staff were on duty throughout the day and night based on an assessment of people's needs. However, some feedback we received indicated some people thought the home was short staffed at times.

We looked at infection prevention and control measures under the safe key question. We were assured the infection prevention and control practises were satisfactory.

People made decisions about their care and their rights were protected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Training records for staff showed they had completed the required training to meet people's needs. Referrals to other professionals were being made to support people's health needs. People and their relatives told us their health had improved while at the home. People were complimentary about the food they received and told us their individual needs were catered for.

People and their relatives told us they were satisfied with the care provided and they found staff were very caring, kind and respectful. There were a variety of activities available to people and these included activities for those, at risk of social isolation, when cared for in bed or who chose to stay in their rooms. Actions had been taken to respond to complaints and used to improve people's experiences.

The provider and manager had responded to and addressed most of the concerns we found at the last inspection. Various audits had been undertaken to monitor the quality and safety of the service. However, medicine audits and oversight did not identify the concerns we found during the inspection. Staff and people told us the improvements made since the last inspection of the service were making a positive difference.