St Anne's Residential Care Home

St Anne's Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

St Anne's Residential Care Home accommodates up to 22 people in one adapted building. At the time of our inspection there were 20 people using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service is rated Good.

People continued to be safe in the service. Risks to people were assessed and there were plans in place to manage those risks. People received their medicines safely. There were sufficient staff to meet people's needs.

People were supported by an effective service that ensured staff had the skills and knowledge to meet people's needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People received food and drink to meet their dietary needs.

Staff continued to support people in a caring way, showing kindness and compassion. People were treated with dignity and their privacy was respected. People were involved in their care.

The service continued to be responsive to people's needs and valued them as unique individuals. People enjoyed a range of activities that met their individual needs.

The service continued to be well-led. The registered manager and wider management team promoted a person-centred culture that was open and honest. People, relatives and staff were valued and listened to. There were effective systems in place to monitor and improve the service. Systems included gaining

feedback from people and relatives about the quality of the service and drive improvements.

The five questions we ask about services and what we found