Martins

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People were supported by a staff team who were kind compassionate and knew people well. People had been supported to improve their communication and empowered to be involved in making important decisions about their care and treatment. People were independent and supported to follow individual interests.

People were safe and happy living at Martins. Staff understood their responsibilities to safeguard people from abuse and avoidable harm. People had been encouraged to take positive risks, including working with tools. Medicines were administered safely, and people had been supported to reduce their medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had the skills and experience to deliver effective care. When people's needs changed they were supported to make healthcare appointments. The service applied the principles and values of Registering the Right Support and other best practice

guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The manager created a person-centred culture which placed people at the heart of the service. There were strong relationships formed between people and staff.