Wolverton Court

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: ● Since the last inspection staff and the registered manager have continued to drive improvements in the service, promoting and achieving exceptionally positive outcomes for people. ● During the inspection, we observed interactions between staff and people, it was clear to see engaging, empowering relationships between staff and people. ● People and staff told us, of their achievements. These included positive risk taking in the form of people being supported to achieve things which were previously unattainable for example people with extreme levels of anxiety in crowds being supported to attend major events in London. ● People had been supported to have their first home visit as an adult and take part in activities of their choosing that previously would have caused them anxieties. ● People had goals and aspirations that they worked towards and achieved. These were person centred, for example one person had progressed to gaining voluntary employment, whilst another person was supported to go on holiday for the first time. ● People had been supported to live the least restrictive lives possible, with restrictions that had been in place for many years being lifted for the first time. ● People had been supported so effectively by staff, that they had successfully reduced the amount of medicines people were taking without any adverse effects on people. ● Staff worked closely with healthcare professionals to enhance people's communication, which resulted in a reduction in previously high levels of behaviour that could be challenging. ● Staff and the registered manager embraced a culture of placing people at the heart of everything at Wolverton Court. Every aspect of the service was person-centred, and staff were passionate about people they supported living the fullest most fulfilled life.

The home has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensured that people could live as full a life as possible and achieved the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. The people living at the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.