Swerford House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were living fulfilled lives and had been able to achieve things for the first time including life skills, taking part in activities and going on holiday for the first time. Relatives told us of the significant improvements in people's quality of life as a result of the support provided by the staff at Swerford house.

People had been supported to reduce the incidents of behaviour that could challenge, and as a result reduce the physical interventions staff used when supporting them. Some people had previously displayed very high levels of behaviour which could challenge, which had reduced significantly, and on some months, people did not display any of these behaviours.

People's care centred around their needs and preferences. Staff treated each person with compassion and kindness, and continuously used feedback either verbally or based on how people presented to improve the service.

A relative told us they were involved in their loved one's support, and feedback was positive in relation to the difference and the positive impact staff and the managers had on people's lives.

People were safe living at Swerford house; accidents and incidents were minimal, and staff worked to reduce the likelihood of issues re-occurring. People had been supported to reduce the amount of medicine they took, which improved their quality of life, and allowed them to be more active.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.