St. George’s Nursing Home

People's needs were assessed and care plans written and continually reviewed for the duration of their time at St George's. Both needs and preferences were assessed and recorded to ensure people had positive experiences of care delivery. Staff received training and updates to ensure they were current with good practice. Training had slipped slightly due to the pandemic but alternative courses including online training had been provided instead of face-to-face training. Meals were provided according to people's needs and preferences and relevant referrals were made should additional support be needed with nutrition. The premises were bright and welcoming and designed to meet people's needs. Themed wall art aided people to navigate the building. The provider was compliant with their responsibilities under the MCA 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a supportive management team who had specific skills to provide clinical direction and leadership. An open door approach provided staff with opportunities to speak directly to management as they could when they worked alongside them on the floor. Comprehensive audits and an EMAR system provided oversight of the service and positive links to health and social care professionals ensured provision of relevant and quality care.