Ivy Lodge

The provider was able to demonstrate they were meeting the underpinning principles of Right support, right care, right culture.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people to achieve their aspirations and goals.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes. Staff supported people to play an active role in maintaining their own health and wellbeing.

Staff did everything they could to avoid restraining people. The service recorded when staff restrained people, and staff learned from those incidents and how they might be avoided or reduced.

People had a choice about their living environment and were able to personalise their rooms. The service made sure people were fully involved in discussions about how they received support, including when they recruited staff.

Right Care: Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right Culture: The service had evaluated the culture and quality of the service provided to make sure staff placed peoples wishes, needs and rights at the heart of everything they did. This ensured risks of a closed culture were recognised so that people received the right support. Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff valued and acted upon people's views.