The Grove Care Centre - Thurnscoe

Staff had been trained in how to safeguard vulnerable adults, and they had a good understanding of their responsibility to protect people from harm. There were enough staff available to keep people safe and to meet their needs in a timely way. Systems were in place to identify and reduce risks to people.

People's needs were assessed before they moved into the home. The support they needed from staff was clearly recorded in their care plans. People's care plans recorded their preferences, likes and dislikes. This supported staff to provide person-centred care.

People received their medicines, as prescribed, from staff who had been trained in medicines management. People told us staff were kind and caring. Staff treated people with kindness, dignity and respect. Staff knew people living at The Grove Care Centre -Thurnscoe very well. People were supported to take part in a range of activities. Activities provided were in line with people’s preferences. Staff received a range of training which supported them to do their jobs effectively. Staff were happy with the training they received. Staff were supported by the management team through supervisions and appraisals.

People were asked for consent before care was provided to them. Where people lacked capacity to make decisions for themselves, their care records showed decisions had been made in their best interests.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible. The policies and systems in the service support this practice.

The service worked closely with community health professionals to support people with their health needs. People's care records evidenced they received medical attention when they needed it, to promote their health. People were supported to eat a varied diet that met their nutritional requirements. The provider had effective system in place to deal with any complaints. Where people were receiving care at the end of their life, the service worked closely with community health professionals, to ensure people's pain was effectively managed.

The registered manager completed regular audits of the service, to make sure action was taken and lessons learned when things went wrong. Effective systems were in place to support the continuous improvement of the service.