Dearne Hall

There had been recent changes to the management team and the two deputy managers were being supported by the regional manager and quality team. The management team had identified areas for improvement and were working on an action plan to improve the service.

People were safeguarded from the risk of abuse and staff knew how to recognise and report concerns. Risks associated with people's care were identified and managed safely. People received their medicines as prescribed, by staff who received training and support in the safe handling of medicines. Appropriate systems were in place to minimise the risk and spread of infections. Staff were safely recruited and supported by the staff team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed, and care delivered in line with people's preferences. People commented positively about the food they received, telling us they enjoyed their meals and were given choices.

We observed staff interacting with people and found they were kind and caring. We found staff knew people well and engaged with people in a positive way.