Sandygate Residential Care Home

People's experience of the service and what we found: People were safeguarded from the risk of abuse. Staff knew how to report and recognise concerns and felt confident the management team would take appropriate actions to keep people safe.

Risks associated with people's care were identified and actions taken to mitigate risks. Health and safety checks on the building were carried out in line with current expectations.

Accidents and incidents were analysed to ensure future incidents were mitigated. People received their medicines as prescribed.

We carried out a tour of the home with the deputy manager. We identified a couple of minor issues which were rectified during the inspection. The home was otherwise clean and well maintained.

The provider had a robust system in place to ensure staff were recruited safely and were suitable for the post they had applied for. There were sufficient staff available to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor the service were in place and had identified any issues. Action plans had been devised to address any concerns and to improve the service.

People were involved in the service and an annual survey was sent out to relatives. The outcome of feedback was discussed in meetings and displayed as 'you said, we did.'

People received person centred care which met their needs. We observed staff interacting with people throughout the day and found they were kind, caring and offered choices.

The provider worked in partnership with other professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk